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Elmer reported this problem on August 18, 2009 16:20.
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Arielle Community Manager
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How do I adjust screen resolution?
Unable to adjust screen resolution
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Inappropriate?Hello Elmer,
thank you for contacting us and working with one of our customer delight reps to resolve this issue. I wanted to share the results with our community forum just in case others may run into the problem.
When going into our applications the resolution of the screen will change to 800 x 600 pixels. What this basically means is that images on the screen are displayed differently. Many new displays have a “default” resolution that is used when you are using Windows or a Mac.
When you are not in this “default” mode you may get a message on your screen telling you that you are not in the optimal screen resolution. Normally it will tell you what button to push on the front of the monitor so that the message will no longer come up.
Thank you,
David Schupner
Technical Support Customer Delight
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Inappropriate?This makes the program very difficult to use for people who have any modern-size monitor. Looking at a 800x600 resolution blown up to full screen is blurry. If you can't change the resolution because some short-sighted programmer hard coded a minimal resolution into it back in the day, the least you can do is allow it to play in a window frame the user can adjust by dragging the corner (the way any web browser can be adjusted) instead of forcing it to be full screen. I'm really pretty close to returning the product because of this.
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Hi kenros3 - I agree with you. It was probably short-sighted to code it this way. Even though it is something that we should update, it's not a top priority right now. We will certainly process a refund for you if requested within 90 days of purchase.
CHAMP
