Loading Profile...
Community-powered support for
Posit Science
Supported by 3,227 customers like
you, as well as the Posit Science team.
EMPLOYEE
Company participation
-
Arielle Community Manager
13 replies made
6 people participating
1 employee helping
The mood in here
0
0
1
5
Products & Services
How to run diagnostics for troubleshooting DriveSharp and InSight
This process is usually required for technical troubleshooting. First, we run (or try to start) the program in diagnostic mode until the error/problem occurs. Next, we run a standalone diagnostic tool that collects log files and system information. Finally, we copy the zip file name and supply the information to Posit Science.
- Go to your Start Menu > Programs > Posit Science (for Mac, the path is Applications>Posit Science)
- Select "Run InSight in Diagnostics" and run the program until you run into a problem. If the error occurs in a particular excercise, go to "Choose Exercises Myself" in the Main Menu and select the exercise in question. Exit after the problem occurs.
- Go to your Start Menu > Programs > Posit Science (for Mac, the path is Applications>Posit Science)
- Select "Run Standalone Diagnostics"
- Click "Yes, send data"
- Copy and paste the alpha-numeric zip file name and post it to the community topic where you reported your issue, or send it to customerservice@positscience.com with your name, email address, and a description of the problem.
Follow this update to get notifications on your dashboard.
-
Inappropriate?The Update is inappropriate as it assumes that I have a Mac when I have a PC
I’m getting irritated.
2 Comments
Add a comment
-
You do no seem to be responding appropriately to my message! -
The instructions above apply to both PC and Mac. The instructions assume you have a PC and the comments in parentheses apply to Mac. For example, "Start Menu" is a Windows term. You will find it located at the start button in the lower left corner of your PC screen.
-
Inappropriate?This experience is frustrating and I am beginning to regret 5 of your disks on Public Television
I’m frustrated
-
This reply was removed on 03/04/10.
see the change log -
This comment was removed on 03/04/10.
see the change log -
This reply was removed on 03/04/10.
see the change log -
This reply was removed on 03/04/10.
see the change log -
Inappropriate?NOTHING is helping me! I just keep getting AppError06 can't connect to server
I’m confused
1 Comment Add a comment
-
Hi Mary - That error indicates that something is blocking our program from connecting to our server. It usually happens if A) you are trying to install at work and your corporate firewall is in the way or B) your personal firewall needs to be configured. For instructions on how to configure your firewall, click here.
-
Inappropriate?Two days ago 8/5 I completed your diagnostics in response to my problem. "Road Toure test page is showen as a blank with colored squares" The diagnostics included sending you the data collected from my computer. As of this date and time I have not received confermation or notice that you received this data? As I informed your company I will be sending the CD back for a full refund, including the shipping charges if this problem is not corrected.
1 Comment Add a comment
-
Hi Mr. Tierney - Your case was assigned to a support rep, I'm sorry that you didn't receive a confirmation. You will be contacted on Monday with further recommendations. It's likely that your video card is incompatible, or that your video card driver needs to be updated.
-
Inappropriate?Thanks for your reply. I immediately got the same error message, but here's the other info that you requested:
Diagnostic data uploaded
Thank you for uploading your diagnostic data.
7620800 bytes written to 9f8a292e11410119-20100817102358-diagnostics.zip
