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How to Adjust your Firewall Settings, InSight, DriveSharp (AppError06)
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Instructions for Windows
You may need to add DriveSharp/InSight to a firewall exceptions list. Each firewall system has a slightly different method for adding program exceptions.
The files you need to add are listed below in their default installation locations:
- C:\Program Files\Posit Science\Cortex\features\com.positscience.bfc.feature.cinema_1.0.0\InSight.exe
- C:\Program Files\Posit Science\Cortex\Posit Science InSight.exe
Click to View Sample Instructions for Windows -
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Instructions for Mac
- Choose Apple menu > System Preferences, click Security, and then click Firewall. (If some settings are dimmed, click the lock icon and type an administrator name and password.) Choose option A to allow all programs. If you would prefer to restrict incoming connections, you can select Option C and add our program to the exceptions list. (see Steps 2-3 below)
- To add an application, click Add (+), and then select the application in the dialog that appears. Example: Mac HD> Applications>PositScience>InSight.
- To change whether to allow incoming connections on an application or service, click the up and down arrows next to the item on the list, and then choose a setting from the pop-up menu.
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I added all the files as suggested and it still won't reach the website for registration.
Any other suggestions?- view 3 more comments
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I apologize that we weren't able to resolve this for you. There is definitely something blocking the program from connecting to our servers online. Normally I could offer you a refund, however I see that you received this order as a complimentary offer.
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Yes you're right! BUT, it would have been nice to receive the $50 offer from my insurance company....I tried. At least I know now not to order any software from PositScience. I guess it was a blessing in disguise, because I really was interested in the software!
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I have XP, added all files as suggested and STILL says Cortex unable to find server. Check internet connection...AppError06. I'm getting REALLY frustrated! Thanks for responding, but it didn't help. I am NOT at work and even tried using NO FIREWALL!
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OK, please call our support line so we can troubleshoot more efficiently. 800-514-3975
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OMG!! I sent customer support my Diagdx file as requested. They told me I needed to update my audio and video files. This has NOTHING to do with my AppError06! They sent me back to THIS fix which DOESN'T fix it!! I give up.
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This reply was removed.
see the change log -
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I can't get in the program and use it
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I can't get into the program and use it
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I’m
confused
how do I adjust my firewall settings?
This reply was created from a merged topic originally titled
adjust firewall settings. -
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Mac OS 10.4: http://docs.info.apple.com/article.ht...
Mac OS 10.5 and 10.6: http://support.apple.com/kb/ht1810
Windows XP, SP2+: http://support.microsoft.com/kb/875357
Windows Vista: http://windows.microsoft.com/en-US/wi...
Windows 7: http://windows.microsoft.com/en-US/wi...
McAfee personal fireman for windows: http://service.mcafee.com/FAQDocument...
Norton 360: http://www.sytru.co.uk/norton-help/ab...
You may also be using another third party firewall installed as part of you security software package. You will need to contact them to learn how to adjust it. -
