Loading Profile...
Community-powered support for
Posit Science
Supported by 3,208 customers like
you, as well as the Posit Science team.
Robsie reported this problem on December 08, 2009 21:20.
Company participation
-
Arielle Community Manager
3 replies made
2 people participating
1 employee helping
The mood in here
0
0
0
2
Products & Services
How do I edit name successfully?
I tried to edit my user name unsuccessfully, and now, I get the message "Director Player Error" " "Cast member not found". This is a hard halt, and I have to exit via the Windows task manager. I tried to uninstall, then reinstall, but with no success - Help!
Robsie
Robsie
I’m deeply upset
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
-
Inappropriate?Hi Robsie - It sounds like your user folder may have become corrupted when the edit was made. I am escalating your case to Tier 2 support. Please expect to hear from them within 24 hours. Until then, I'd suggest not using your program. We'll update the community when we find a solution to your case, but it will be easier to troubleshoot offline.
Thanks for your patience.
I’m sorry
-
Inappropriate?Hi Robsie - If you recently started the program, I'd like to offer you a second alternative. This alternative will require starting the program from the beginning.
1. Uninstall
2. Delete the Posit Science folder
Unless you changed the default installation path, the Posit Science folder is located in C:\Program Files (XP) or C:\Documents and Settings (Vista).
3. Reinstall
Please let us know if you choose this alternative and I will close your case.
1 person says
this solves the problem
1 Comment Add a comment
This solves the problem
-
All fixed, as per my email reply - easy solution, many thanks!
Robsie
EMPLOYEE
