Hi Donald -
1) Make sure to click on the blue BFP icon (the orange BFP icon is the demo version).
2) Make sure that you've deleted your user and added a new user. This resets the program. (Alternatively, you can add a new user if you have a 2 user version and are only using 1 user.)
Instructions for deleting/adding user to BFP.
Let me know if this helps or how I can help you further. Thanks!