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Mathew reported this problem on October 06, 2009 02:35.
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Arielle Community Manager
1 reply made
2 people participating
1 employee helping
Products & Services
Dead at session 14.
I have an issue with the Brain Fitness Porgram Classic. Whenever I reach session 14, I can no longer log into the program. In fact the icons even change shape and look like a square. I have reinstalled the program, but again the same issue at session 14.
I am anxious to start the program again but need to fix this issue. Operating on Windows XP.
I am anxious to start the program again but need to fix this issue. Operating on Windows XP.
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The company marked this problem solved.
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Inappropriate?Hi Matthew - Thanks for reporting this. It sounds like your user data may be corrupted. Please send us your zipped user and tools folder and we'll see if we can reproduce the error.
1. Go to C:\Program Files\PositScience\2_0\Neuroscience\Tools
2. Double click on Posit DXDiag and allow the tool to run
3. Go back to C:\Program Files\PositScience\2_0\Neuroscience
4. Right click on the User folder>Send To>Compressed Zipped folder
5. Right click on the Tools folder>Send To>Compressed Zipped folder
6. Email the compressed User folder and compressed Tools folder as attachments to customerservice@positscience.com
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